Here is my story: I had to change my flight at Istanbul airport. Due to flight disruption I missed it. Turkish Airlines offered me a hotel for free until my next flight. They guided me how to find the hotel desk at the exit of the airport. Accidently and unfortunately I approached Baf turizm counter (I was not able to spot the proper Turkish desk) with a request for hotel service which was already arranged by Turkish airlines. When I mentioned this to the Baf staff, they said, ok, they can manage, the hotel is free. Then they asked me how to pay, mastercard/visa, etc.. I asked why I should pay since the service is free by Turkish Airlines. They answered this is for the transfer. I thought ok, maybe that is the way. I had to pay 7000(!!!) TL for the “so called” transfer. Now I know I was a big stupid fool. Next morning I went to Turkish airlines asking if this was a proper way to manage. They informed me this was not the company they contracted to, I went to a wrong desk.

So the Baf turizm pulled me in, offered nasty business, requesting an unreasonable high price for the “transfer”, without giving me an invoice of the payment. they did this knowing I have a voucher from the airline for free hotel service. They are not contracted to Turkish Airlines. This is UNACCEPTABLE! They fooled me, they took advantage of the situation (tired, frustrated, lost), they did a nasty business!

Avoid them, do not make any deal with Baf turizm at Istanbul airport!!